About OluKai
I want to speak to someone – how do I contact customer service?
If you have any questions regarding all things OluKai, you may email Customer Service at [https://olukai.com/pages/contact-us] or call (877)-789-5131.
Buying Direct from OluKai Online
OluKai.com is our only direct online retail website. We do not operate or offer any outlet or discount sites. Please be vigilant about buying OluKai at discount websites, as we have been alerted to other fraudulent sites.
What is your phone number?
Have any questions? Give us a call! (877) 789-5131.
What’s your email address?
Our email address is info@olukai.com.
What’s your address?
The address for our headquarters is 10 Faraday, Irvine, CA 92618. We ship our orders from our Distribution Centers at 3591 Volunteer Boulevard, Henderson, NV 89044 US and 2965 188 Street, Surrey, BC V3S 9V5. We also have retail stores in Hawai‘i. Fin
How can I opt-out of catalog mailings?
If you would like to be removed from our catalog mailing, submit your request for removal here
How do I become an OluKai retailer or international distributor?
Please send us your name, phone number, store/distribution name, store/distribution address to our customer service team, info@olukai.com, to be directed to the correct team.
Where can I find information for events and athletes for sponsorship?
For sponsorship and donation requests for events, please email the details to info@olukai.com. Our athlete sponsorship program is currently with the Hawaiian Lifeguard Association and Hawaiian Lifeguards. We do not have athlete sponsorship programs a
How do I find my nearest OluKai retailer?
Use our store locator to find a retailer near you.
How does OluKai reduce its environmental footprint?
We use natural latex in our gum rubbers, 30% recycled material in all our outsoles, and 100% recycled material in our packaging. We source all of our leathers exclusively from environmentally conscious ISO-14001 certified tanneries. We are exploring
Why does OluKai name each of their products Polynesian words?
The Polynesian culture is an oral history, passed along through storytelling. Naming our products with Hawaiian words is our small way of spreading and preserving the culture for future generations.
I want to change or cancel my order
We immediately send each order to our distribution center to begin processing and preparing it for shipment. We move as fast as possible, so we cannot change or cancel anything on your order. Please double check your shipping address before placing your order. We do offer easy 30-day returns and exchanges to accommodate any changes you wish to make.
We will send you an email as soon as your order ships with a tracking number to follow your shipment from our distribution center to your front door. When you receive your order, you can begin the return or exchange by clicking the link in your shipping confirmation email.
Shipping
What is your Shipping Policy & How Much Does Shipping Cost
Orders are typically processed within 1-2 business days from the time they are placed. Please note that processing time may be slightly longer during peak seasons. We offer standard and expedited shipping options. Standard shipping usually takes 2-4
How long will it take my order to ship?
We provide an estimated delivery date for your order during the shipping selection in the checkout process. This estimated date is not guaranteed. When your order ships, you will receive a confirmation with the tracking information letting you know i
Which days do you deliver packages on?
Most of our orders are delivered by FedEx Home Delivery and they do deliver packages Monday−Saturday. Delivery is between 9 a.m. and 8 p.m. Reference the estimated delivery date in checkout. Note: Shipments are only picked up Monday−Friday.
I only received one item, where is the rest?
Only received part of your order?. If you have ordered a few items, we may need to fulfil your order from multiple locations – that way you don’t miss out on any of your items! This means we will pack and ship your items separately and therefore some
Do you guys offer international shipping?
Currently, we do not offer international shipping on OluKai.com. Customers are able to shop at these official OluKai international websites:
Do you ship to P.O. Boxes?
Yes, we are able to ship to P.O. Boxes.
Free Christmas Delivery – 2025
Enjoy free Christmas Delivery on all orders between December 5th, 2025 and December 19th, 2025 before 10:00 PM PDT. Must select “Christmas Delivery” at checkout.
Returns & Exchanges
Can I return or exchange my gift?
We offer gift returns in the form of eGift Cards to use towards the purchase of any item on our website. We do not provide direct gift exchanges. You will need to return your gift for an eGift Card and use it to purchase another item. You will need t
When will I receive my Refund, Exchange, or eGift Card Refund?
For fastest processing, use the Return Bar. As soon as they scan your QR code your return or exchange will begin processing:. If you elect to use a shipping courier, as soon as the package with our pre-paid shipping label is delivered by the courier
How do I return or exchange my order?
We offer two options for returning your items to us:. You will need your order number to begin processing your return or exchange. You can find your order number on:. For more details on our return & exchange policy please visit “What is your return
Extended Holiday Returns & Exchanges
Kick back and relax this holiday season knowing your OluKai gifts come with an extended return and exchange period. Orders fulfilled from Nov. 1st through Dec. 25th can be exchanged for free until Jan. 26th at our return portal here. As always, free
What is your return or exchange policy?
Rest easy, we offer free exchanges for new sizes / colors and free returns for store credit. Additionally, customers can exchange for new products of lesser or greater value. All other returns for refund will be charged between $5 – $7 restocking fee
Warranty
Do you have a guarantee on your footwear?
OluKai footwear is guaranteed against manufacturer’s defects for one year from the date of purchase. Footwear covered by the OluKai guarantee will be replaced at OluKai’s discretion. Start your warranty claim here. How do I submit a warranty claim?
What do I do if my sandals or shoes are damaged or defective?
All orders placed thru OluKai.com and approved retailers are covered under warranty. Please reference your order number & receipt when filing a warranty claim. If the sandals or shoes are under warranty and were purchased on vacation or in a location
How do I submit a warranty claim?
If your sandals or shoes are covered under warranty, please start your warranty claim here or send us an email at info@olukai.com along with all of the details below. We can only process your warranty
Afterpay
Can I buy Digital Gift Cards using Afterpay?
At this time, OluKai.com does not allow digital gift cards to be purchased using Afterpay. If you have multiple items in your cart with a digital gift card, you will need to remove the digital gift card in order to purchase product using Afterpay.
Can I pay my Afterpay balance early?
You can make payments anytime before your due date. If you’d like to make payments before your scheduled pay dates, you can do so through your Afterpay account. Just select the installment you’d like to pay early and hit “Pay Now.”
Will I be notified when a payment is due?
Afterpay sends payment reminders via SMS and email prior to payments becoming due. It is also easy to view your orders and payment schedules on Afterpay.com or in the Afterpay App.
Is there a minimum age requirement for Afterpay?
Afterpay is only offered to customers over the age of 18.
Where can I find out more about Afterpay
For more information, visit Afterpay’s FAQ page here. If you have a question about your Afterpay account, please contact the Afterpay toll-free Customer Support line at 855-289-6014 or submit a question here.
Are there extra fees when I use Afterpay?
Afterpay is always zero interest. You pay nothing extra when you pay on time, according to your payment schedule. The only fees are late fees for missed payment
What if I can’t pay an Afterpay installment?
If you do not make a payment when due or funds are unavailable, you will be charged a $8 late payment fee. An additional $8 fee will be charged if the missed payment is not made within 7 days. Late fees will never exceed 25% of the total order. For m
How does the payment schedule work with Afterpay?
Customers are required to make their first payment at the time of purchase. The remaining three payments are due every 2 weeks in equal installments and will be drawn from your selected payment method. You can log in to your Afterpay account anytime
Is there a limit to how much I can spend on a single transaction using Afterpay?
Yes, your cart value must not exceed $2,000 to use Afterpay with OluKai.
How do I use Afterpay?
Shop OluKai.com and checkout as usual. At checkout, choose Afterpay as your payment method. You will be directed to the Afterpay website to register and provide payment details (Visa or Mastercard). If you’ve used Afterpay before, just log into your
What Is Afterpay?
Pay in 4 installments with zero interests and no fees when you pay on time. Choose Afterpay as your payment method at checkout. Instantly create your account and complete your purchase. Things to know: 1. Pay for your purchases in four interest-free